Shipping policy

Please ensure that your full shipping address and a valid phone number are provided at checkout to ensure smooth and successful delivery.

Processing Time
All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a shipping confirmation and tracking details where available.

Delivery Timeframes

• UAE Orders: 1–2 business days after dispatch.
• GCC Orders: 5–7 business days after dispatch.
• International Orders: 10–14 days after dispatch.

Please note that delivery times are estimates and may vary depending on destination, customs procedures, public holidays, or courier operations.

Customs, Duties & Import Fees

International customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by their local authorities.

If customs duties, import fees, or clearance charges are not paid by the customer and the shipment is returned to us, any refund issued will be subject to deduction of all shipping costs, customs charges, import fees, return fees, and any other related expenses incurred.

Delivery Responsibility

Customers are responsible for providing accurate shipping information. We are not responsible for delays and failed deliveries.

While we work with trusted courier partners, we are not liable for delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control.

Shipping Origin

All orders are shipped from Dubai, United Arab Emirates.